Roadside Assistance and Towing

2/8/2017

We’ve all been there: You accidentally leave your headlights on overnight and your battery dies, you lock your keys in the car, or you get a flat tire in the middle of nowhere. With the Safeco® Roadside Assistance Program, your customers can have peace of mind knowing they are just a phone call away from receiving help 24 hours a day, 365 days a year.
　
Coverage Details
Our Roadside Assistance Program provides service anywhere in the U.S. with no out-of-pocket expense in most cases. It covers private passenger autos and motorcycles and even antique and classic cars, many types of RVs and boat trailers.

We provide your customers with two coverage options to fit their needs:

Roadside Assistance base coverage: See list below.
Emergency Assistance Package: Includes Roadside Assistance benefits and other emergency expenses (taxi, lodging, etc.).

Roadside Assistance Benefits
When a situation arises, your customers call 1-877-ROAD101 to get help, sign for the service and be on their way. Benefits include:

Up to one hour of labor at the scene of disablement — the customer is responsible only for the cost of any associated parts needed for repair.
Battery jump-starts, flat tire changes and lockout assistance.
Emergency fuel and fluid delivery — the customer only pays for the cost of the fuel or fluid.
Towing service — the provider will attempt to fix the problem at the scene. However, if that can’t be done, they will tow the vehicle within a 15-mile radius or to the closest repair facility that can perform repairs during normal business hours.
Winching for up to 100 feet from the road.

Emergency Assistance Package Benefits
Safeco’s Emergency Assistance Package is the next level up from Roadside Assistance. It includes all the benefits of Roadside Assistance, as well as the following:

Emergency expenses, such as lodging, up to $500
Transportation expenses such as taxi fares
Personal property coverage up to $500

31 Comments

Robert M link

7/28/2017 05:51:42 pm

Looks like you guys run a tight and professional ship! Keep up the good work.

Jenny Nelson link

9/25/2017 10:29:50 am

You guys are truly one of the honest towing companies. There are a lot of creeps in this biz but I appreciate your honesty and professionalism.

Lary Cook link

10/29/2017 08:41:22 am

This is great service. You guys have pretty much everything covered for a car owner, from towing to roadside assistance. This is really good service from you guys. Thank you.

Oscar O'Malley link

1/4/2018 10:43:06 am

I like that you mentioned that the tow service will try to fix the problem at the scene. I just bought an old car from a friend, and it's very possible it might give out on me at any time. Finding a reliable and trustworthy towing service ahead of time would be a great idea should anything happen.

Kayla link

4/11/2018 12:09:57 am

My sister's car broke down in the middle of the road and she doesn't know what to do. According to this article, there are roadside assistance programs that offer round the clock service. Furthermore, roadside assistance service should be a trusted company to make sure it's safe and the service is of quality.

Kenneth Gladman link

4/27/2018 04:42:23 pm

As someone who knows next to nothing about cars, it would be nice to have someone to call should something break down. I know my wife would feel the same way. I will be sure and see what works with my insurance.

Millie Hue link

9/6/2018 07:12:41 pm

Thanks for helping me understand that the towing company will also try to fix the problem first before towing. This is great because it means that we won't have to have the car towed if they are able to fix it. It will cost us less. I just need to know about these things because my car is a used vehicle which means that it is prone to issues or break down.

Hazel Owens link

1/25/2019 01:49:03 pm

That's good to know that roadside assistance should also include towing services. This is good to know since my son almost got a flat tire last night. I'll have to see if we have roadside assistance and if they have a towing service they use or if we choose one so I can look for one.

Adrian Jones link

3/13/2019 11:46:00 pm

Getting your car towed, especially in the middle of the night when you run out of gas, is an emergency in and of itself since you've basically stranded yourself potentially in the middle of nowhere without any gas station in sight for miles is enough to stress you out. Luckily, there are 24/7 towing services that can help you at anytime of the day, wherever you may end up--and offer services like towing to the next town, or picking up some gas for you, or even calling for an emergency cab and letting you stay overnight somewhere so that your vehicle can be towed to the repair shop in the morning. While I haven't any experience with getting my car towed just yet, it's good to know that there are towing services that are available around the clock in case a roadside emergency happens and it's the dead of night and you need help.

Dave Anderson link

3/20/2019 01:23:08 pm

It would be nice to be able to call someone for a battery jump start. Maybe I should look for a roadside service I could call. That is something I will have to look for sometime soon.

Dave Anderson link

3/20/2019 01:45:59 pm

That is nice that I could have my car towed if they couldn't fix it on the road. That is something I would want to have just in case. Then I would be able to get my car to where they could fix it.

Angela Waterford link

4/28/2019 04:54:47 pm

It's true that there will come a time where my car battery will die on me. I suppose I should hire a towing company that will provide me roadside assistance anywhere in the US because it would help me a lot in these situations. In case they cannot fix the problem at the scene, they will be able to pull me away from the road and bring me to the nearest shop for my own safety.

Hazel Owens link

7/23/2019 07:49:38 am

I liked how you mentioned that roadside assistance could help you with emergency fuel or fluid delivery when you need it and you only pay for the fuel or fluid. My husband loves to travel on vacation, and I don't think we have a roadside assistance service. I will look into a package that can benefit us and saves us from any trouble that might happen.

NWA Services Towing link

8/2/2019 01:58:55 am

Great article! Thank you!

NWA Services Towing link

8/5/2019 10:45:23 pm

good job and thanks for sharing

Callum Palmer link

8/28/2019 06:52:30 pm

My car is older and I wouldn't have a clue on if it'll die on my way to work tomorrow morning. If that were to happen, I'd want to get some kind of towing service. As you listed here, I could look into a roadside assistance program which would include a multitude of benefits.

Callum Palmer link

9/23/2019 05:36:10 pm

If my car broke, I would want it to get towed. It would be good to find a towing service if that did happen. I might look into getting a roadside assistance plan too.

Tammie Houston link

10/15/2019 10:53:25 am

I never knew that there are 9000+ accident scenes that required towing services for the past 12 months and there were also 300,000+ people were being assisted in roadside assistance. Thanks for elaborating in your article that minor repairs such as flat tires, fuel delivery or jump-start can still be done before the car actually gets towed. This article is very informative for a newbie in the car industry like me. Cheers!

Ashley link

10/20/2019 08:14:00 pm

I liked tha you said that one thing to consider when you own a car is to purchase roadside assistance in order to ensure that you will receive help in an emergency. I have been thinking about getting a car but I have been worried that I would get stuck on the side of the freeway. I will be sure to purchase roadside assistance so that II will acquire a backup plan if this ever occurs.

kate hansen link

12/16/2019 12:36:59 pm

I like how you mentioned that they will be able to fix your problem at the scene. This morning I found out my car has a really bad flat tire and I don't know how to change it on my own. I'll have to look into calling a towing company so that they can help with changing my flat tire.

peter charles link

12/24/2019 02:09:51 am

This article helps me to choose the best towing service. From this article people will get the complete knowledge about the choosing the right towing service. Thanks for sharing this article.

Derek McDoogle link

1/6/2020 11:47:56 am

My uncle works in construction and he normally drives to rural places. I like how you explain that roadside assistance can help you when you get a flat tire or need battery jump-starts. I will recommend him to think about getting roadside assistance so that he can be covered in case of an emergency.

Towing Service Buffalo link

1/14/2020 12:14:33 pm

Amazing post with a lot of helpful information and the info-graphic is very good. Thanks for sharing and keep up the amazing work.

David Norriss link

1/17/2020 12:15:33 pm

It's good to know that if orad side assistance services can't fix your vehicle at the moment then they'll tow it to a nearby repair shop. This is great for helping people get out of dangerous situations where their car breaks down in the middle of nowhere. I hope everyone who travels long distances will have roadside assistance services on standby just in case their car breaks down and no one can tow them to safety.

Alec Burns link

1/23/2020 12:12:48 pm

It's good that you point out that a towing service can help you in the event your car breaks down on the road. My car has been having problems lately, and I'm considering using a towing service if it ends up breaking down. I'm going to look for a good towing service in my area that I can call.

Zachary Tomlinson link

3/27/2020 08:48:52 pm

I'm about to get a used Toyota AE86 from my dealer and I've been looking for terms that I need to know as a first-time car owner. The idea of purchasing a package where they can help customers who are in need of emergency roadside assistance is brilliant. I should ask my dealer if I could get something like this.

Napervilleclassictowing.com link

4/27/2020 08:47:25 am

This is precisely where the role of a towing company and a tow truck comes into the picture. We believe that everyone should have the details of at least one professional towing company handy so that should the need arise

Derek McDoogle link

4/29/2020 08:32:37 am

I like how you pointed out some of the services that a regular roadside assistance service can provide such as emergency fuel and battery jump-starts. My uncle drives a semi-truck to transport construction materials and he normally drives for long distances. I will recommend him to always have an emergency truck road service phone number in case he needs their services.

Nelson Fogerty link

5/18/2020 08:57:18 am

It's helpful that you point out that a towing company can help you get your car off of the road if you have been involved in an accident. I just learned how to drive, so I'm thinking about finding a towing service I can use in case I get in a collision. I'm going to search for a good auto towing company in my area to use.

Kristofer Van Wagner link

6/11/2020 10:30:03 pm

You make an interesting point about hiring a towing service that offers round the clock service. It makes sense to consider the option since we never know when we bump into car problems. My sister just bought a car and is looking for a towing company for emergencies, so I will remind her of this tip.

ellie davis link

7/9/2020 07:52:32 am

It's interesting to know that roadside assistance can help you with battery jump-starts and lockout assistance. My husband will be traveling to another city, and we are looking for advice to choose the right way to prevent accidents. I will let him know about the benefits of roadside assistance to help him.

Roadside Assistance and Towing

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